Privacy Policy

Introduction

DigitbiteAI, a division of Innovatech Retail Solutions LLC (“we,” “us,” or “our”), is committed to safeguarding the privacy of our clients, website visitors, and platform users. This Privacy Policy explains how we collect, use, share, and protect personal information, as well as your rights regarding your data. By accessing or using our website, platform, or services, you consent to the collection and use of information as outlined in this policy.

Information We Collect

We may collect and process the following types of information:

1. Personal Identification Information:

   • Name, email address, phone number, company details, job title, and other contact information provided by you when registering for our services, subscribing to our newsletters, or contacting us.

2. Usage Data:

   • Information on how you access and use our website or platform, including your IP address, browser type, pages visited, time spent, date and time of access, and other diagnostic data.

3. Device Information:

   • Information related to the device you use to access our services, such as device type, operating system, unique device identifiers, and network information.

4. Technical Data:

   • Technical information collected through cookies and similar technologies, including your interactions with our content and advertisements.

5. Financial Information:

   • Payment details such as billing address, credit card information, or other payment methods used to purchase our services (processed through third-party payment processors).

How We Use Your Information

We use the information collected for legitimate business purposes, including but not limited to:

• Service Enhancement: To analyze and improve our services, website, and platform, ensuring the best user experience.
• User Engagement: To understand how users interact with our services and create tailored experiences, such as personalized content and recommendations.
• Communication: To send you service-related updates, promotional offers, newsletters, and event invitations, subject to your communication preferences.
• Legal Compliance: To comply with applicable legal obligations, enforce our terms and conditions, and protect against fraudulent or unlawful activities.
• Customer Support: To provide technical support, respond to inquiries, and resolve issues related to our services.

Cookies and Web Beacons

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze user behavior, and improve the performance of our website and platform. Cookies are small data files stored on your device when you visit a website. You can control the use of cookies through your browser settings; however, disabling cookies may limit your access to certain features of our services.

Third-Party Privacy Policies

Our Privacy Policy does not apply to third-party services, tools, or websites linked through our platform. We encourage you to review the privacy policies of these third-party providers before interacting with their services. This includes, but is not limited to, external advertising platforms, plugins, and data analytics providers.

Google Analytics

We use Google Analytics to gather insights into how our users engage with our website. Google Analytics may collect information such as your IP address, geographic location, and browsing patterns. This data helps us analyze trends and improve our services. Please refer to the Google Analytics Privacy Policy for more details.

We Use Various Foundation AI Models

We integrate various foundation AI models for our AI-driven solutions. Interactions with these models are anonymized, and no personally identifiable information is stored or shared during these interactions.

WordPress Plugins

Our website, built on the WordPress platform, uses plugins that may collect information or use cookies to improve user experience. Please review the individual privacy policies of these plugins for specific details on data handling.

Automation Tools

We utilize various automation tools, such as marketing automation platforms, CRM systems, and chatbot software, to optimize our communication and user experience. These tools may collect anonymized data for analysis and optimization purposes.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, provided they agree to keep your information confidential.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business assets.
• Legal Requirements: To comply with a legal obligation, protect our rights, or respond to legal claims.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, firewalls, and regular security assessments. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When personal information is no longer needed, we will securely delete or anonymize it.

Your Rights

You have the following rights concerning your personal data:

• Right to Access: You can request access to your personal data and obtain a copy of the information we hold about you.
• Right to Rectification: You can request corrections or updates to any inaccurate or incomplete personal information.
• Right to Erasure: You can request the deletion of your personal data, subject to certain legal conditions.
• Right to Restrict Processing: You can request the restriction of processing your personal data under certain circumstances.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used format and have the right to transmit it to another controller.
• Right to Object: You can object to the processing of your personal data, where such processing is based on our legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at contact@digitbiteai.ae.

Children’s Privacy

Our services are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We ensure that transfers of personal information comply with applicable legal requirements and maintain adequate protection standards.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When changes are made, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

• Email: contact@digitbiteai.ae
• Address: Business License Number: 2433141.01, Innovatech Retail Solutions LLC, Shams Business Center, Sharjah Media City free Zone, Al Messaned, Sharjah, UAE. P.O.Box 515000.